Guidehouse announced job vacancy for the post of Junior Engineer - Service Desk. The place of posting will be at Hyderabad. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
Name of the Company | Guidehouse |
Required Qualifications | Graduate |
Skills | Good problem solving and analytical skills |
Category | Support |
Work Type | Onsite |
Guidehouse is a global AI-led professional services firm delivering advisory, technology, and managed services to the commercial and government sectors. With an integrated business technology approach, Guidehouse drives efficiency and resilience in the healthcare, financial services, energy, infrastructure, and national security markets. Built to help clients across industries outwit complexity, the firm brings together approximately 18,000 professionals to achieve lasting impact and shape a meaningful future.
Job Details
Θ Positions: Junior Engineer - Service Desk
Θ Job Location: Hyderabad
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: 40683
Roles and Responsibilities:
- Work as a Junior Service Desk / Helpdesk / Desktop Support Engineer, providing first-level IT support.
- Provide technical assistance to global users through calls, chats, and tickets.
- Log, prioritize, and manage incidents and service requests in the ticketing system as per defined SLAs.
- Recognize, diagnose, and resolve basic technical issues by engaging with users and following standard troubleshooting steps.
- Troubleshoot issues related to operating systems, MS Office applications, email, internet connectivity, and peripheral devices.
- Escalate or route complex issues to next-level IT support teams following standard procedures.
- Maintain proper documentation of incidents, solutions, and user interactions.
- Follow IT policies, processes, and information security guidelines.
- Work in night shifts to support users across the USA and other global locations.
Required Skills & Qualifications:
- Engineering / Science graduate (or equivalent qualification). 2025, 2026 passed out.
- Experience Criteria: Fresher
- Strong verbal and written communication skills in English.
- Basic hands-on knowledge of laptops, desktops, and peripherals.
- Understanding of operating systems (Windows) and MS Office tools.
- Good problem solving and analytical skills
- Ready to work in rotational shifts covering 24/7 support
What Would Be Nice to Have:
- Strong problem-solving mindset and willingness to learn.
- Ability to quickly grasp new tools, technologies, and processes.
- Good customer service orientation and teamwork skills.
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Disclaimer:
The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Job Fresher Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Job Fresher Jobs do not charge any fees for sharing job information. Job Fresher Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities
Disclaimer:
The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Job Fresher Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Job Fresher Jobs do not charge any fees for sharing job information. Job Fresher Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities
