Lennox announced job vacancy for the post of Analyst - Customer Service. The place of posting will be at Chennai. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
Name of the Company | Lennox |
Required Qualifications | Graduate |
Skills | Excellent written and verbal communication skills |
Category | Customer Service |
Work Type | Onsite |
This specialist is responsible for handling incoming customer calls and fulfilling customer needs to ensure satisfaction. Customer calls are predominantly routine, but may require deviation from standard screens, scripts and procedures. The specialist may also be asked to respond to e-mail inquiries. While providing outstanding customer service is the primary function, the person in this position may have the opportunity to sell or promote products and services.
Job Details
Θ Positions: Analyst - Customer Service
Θ Job Location: Chennai
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: 2026-53089
Roles and Responsibilities:
- Process new orders based on customer requests.
- Track open orders to ensure completeness in a prompt manner.
- Check pricing and verify availability.
- Review and troubleshoot customer problems and initiate standard action for repair, replacement, return or field service as guided by customer service policies.
- Use a computerized system for tracking, information gathering and/or troubleshooting.
- Provide support to lower level staff on non-standard cases where policy and practice are not formalized or documented and individual case determination may be required.
- Refer highly unusual situations to higher authority for review and reconciliation.
- May be asked to assess needs and suggest/promote alternative products or services.
- Requires a high school diploma or an equivalent combination of education and experience. A bachelor's degree or equivalent is preferred. Requires at least 2 years related experience.
- Excellent written and verbal communication skills, including effective listening skills. Ability to learn and understand technical terminology. Must be able to work in a fast-paced goal-oriented environment. Able to handle multiple tasks, stay organized, and focused on details. Requires general knowledge of the organization, and thorough knowledge of company products and services. Requires ability to navigate a computerized data entry system or other relevant applications.
Required Skills & Qualifications:
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Disclaimer:
The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Job Fresher Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Job Fresher Jobs do not charge any fees for sharing job information. Job Fresher Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.
Disclaimer:
The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Job Fresher Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Job Fresher Jobs do not charge any fees for sharing job information. Job Fresher Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.
