Rocket Software announced job vacancy for the post of Technical Support Engineer. The place of posting will be at Chennai. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
Name of the Company | Rocket Software Inc |
Required Qualifications | Graduate |
Skills | Strong problem-solving, analytical, and troubleshooting skills |
Category | Technical Support |
Work Type | Onsite |
The Technical Support Engineer provides advanced technical assistance to Rocket Software customers, addressing complex issues related to installation, setup, configuration, and functionality of Rocket products. This role is responsible for diagnosing and troubleshooting technical problems, delivering timely resolutions, and collaborating with development teams to drive long-term solutions. The engineer operates as part of a collaborative support team while demonstrating the ability to work independently with minimal supervision.
Job Details
Θ Positions: Technical Support Engineer
Θ Job Location: Chennai
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: R2026-6488
Roles and Responsibilities:
- Deliver expert-level technical support for Rocket Software products across customer environments
- Troubleshoot and analyze reported issues, identifying root causes and implementing effective solutions
- Guide customers through problem resolution, ensuring a high level of satisfaction
- Collaborate with engineering and development teams to escalate defects and contribute to permanent fixes
- Document troubleshooting processes, solutions, and best practices for internal and customer knowledge sharing
- Participate in continuous improvement of support processes and tools
Required Skills & Qualifications:
- 0–2 years of experience in technical support, IT, or a related field
- Exposure to Open Systems / Distributed Platforms (Linux, UNIX, Windows)
- Basic familiarity with mainframe environments is a plus
- Strong problem-solving, analytical, and troubleshooting skills
- Effective communication skills, both written and verbal
- Ability to work independently and as part of a team in a fast-paced environment
How to Apply
Apply Link – Click Here
For Regular Updates Join our WhatsApp – Click Here
Disclaimer:
The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Job Fresher Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Job Fresher Jobs do not charge any fees for sharing job information. Job Fresher Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities
Disclaimer:
The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Job Fresher Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Job Fresher Jobs do not charge any fees for sharing job information. Job Fresher Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities
